We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page or by reaching out to us HERE. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

If you need to request ADA Accommodations for your hotel reservation OR experience at Pilgrimage Festival, please reach out to us HERE with the following information as soon as possible:

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

# OF TICKETS IN ORDER –

ADA REQUEST DETAILS –

Please be sure to include as much information when submitting your request so we can ensure you have proper accommodations. All ADA requests will be processed in the order they are received and dependent on availability.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the festival’s website.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by reaching out to us HERE. We would be happy to assist you!

All Pilgrimage Festival Travel Packages are on sale now and must be purchased online. After you click on your desired Travel Package, you will be directed to our ticketing partner, Ticketstoday, to make and finalize your order.

All Travel Packages include one room for two guests. During the checkout process, you will have the option to select your preferred bed type, dependent on availability.

Yes, all Travel Packages include two (2) tickets to Pilgrimage Festival for Saturday, September 27th and Sunday, September 28th. You will have the option of either GA or VIP tickets during the checkout process, depending on availability.

Please reference the festival’s website for all the details about what is included in GA (General Admission) tickets vs VIP tickets.

Yes, all Travel Packages have an age restriction of 21+ to check in at the hotel. Those under 21 can still occupy a room and attend the festival; however, the primary booker of the reservation must be 21+ for hotel check-in. Valid photo identification is required.

The price listed on our website for travel packages shows both the price per person for a package and the full ‘per package’ price for two guests, not including taxes and fees. Please note – if you are purchasing a Travel Package before May 22, 2025, you will have the option to either pay in full or opt-in to a payment plan // the price you’ll pay at checkout is only 60% of the package cost. See more details about the payment plan option below.

Yes, there is an optional payment plan for Travel Packages! If you opt into the payment plan at checkout, an initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on May 22, 2025. If you purchase after May 22, 2025, you will be charged the full payment amount at the time of purchase. If you select ‘pay in full’ at checkout, no additional payments will be charged after your purchase!

Please note: the payment plan can only be chosen at the time of purchase. If you pay in full when your package is purchased, the payment plan cannot be opted into after the fact.

If you purchase prior to May 22, 2025, and are on the payment plan but decide you’d like to make the second payment prior to the May 22, 2025 due date, you can reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.

You will receive an email from Ticketstoday 3 days prior to a payment date. If you receive an email from 100x stating you missed a payment, please follow the instructions in the email by visiting the link provided to complete your payment. We will honor a 10 business day grace period whenever possible, but past due orders may be at risk of cancellation at any time.

All tickets for Pilgrimage Festival will be distributed at 100x Travel Package check-in.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event. 100x is not responsible for failed / blocked / misdelivered / bounced email delivery.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then!

Please note we cannot ship merchandise before or after the event.

More information regarding roundtrip transportation including details about pick-up times and locations will be provided via email closer to the show dates!

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. If you accidentally purchase the wrong package and hope to change your order, reach out to us immediately HERE and we will assess what we can do to help.

100x abides by the hotel’s standard hotel policy, listed below. There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with the hotel to make sure that your bags can be stored and easily accessible until your check-in time.

• The Hutton Hotel
  • Check-in: 4PM
  • Check-out: 11AM

• Franklin Marriott Cool Springs
  • Check-in: 4PM
  • Check-out: 12PM

• Springhill Suites Franklin Cool Springs
  • Check-in: 4PM
  • Check-out: 12PM

• Hilton Franklin Cool Springs
  • Check-in: 4PM
  • Check-out: 12PM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual hotel website. Please note that 100x is not responsible for any parking fees, which are subject to change, and determined by each hotel.

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue. 

• The Hutton Hotel: 19.7 miles

• Franklin Marriott Cool Springs: 4.6 miles

• Springhill Suites Franklin Cool Springs: 3.5 miles

• Hilton Franklin Cool Springs: 4.7 miles

You will be required to provide a valid credit card at check-in. Incidental holds vary at each hotel property. Please refer to the hotel’s website for the most up to date information on incidental charges. 

We kindly request that you wait to reach out to your respective hotel with any specific requests until approximately 1-2 weeks before your check-in date. Please be assured that from our end, everything related to your reservation is confirmed. We typically share our updated rooming lists, including all guest information, with our hotel partners no earlier than one month prior to check-in day.

If you would like to stay longer than your travel package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can reach out to us HERE with the below information to request to connect the reservations. 

PURCHASER EMAIL –

PURCHASER NAME –

100x ORDER # –

PACKAGE NAME –

ADDITIONAL NIGHT BOOKED HOTEL CONFIRMATION NUMBER –

We will do our best to work with the hotel to accommodate – requests are not guaranteed and are subject to hotel availability.

All requests must be submitted to 100x by September 12, 2025.

All requests must be submitted to 100x by September 12, 2025.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please reach out to us HERE and confirm your order details including the email used for purchase, order number, and package type along with the new ticket holder’s name, email address and phone number in order for our team to update the reservation. Once you have notified us by September 12, 2025, the new package holder will be able to check in to their hotel room, pick up their event merchandise at the hotel, and claim the concert tickets associated with their Travel Package! 

Please note: Travel Package transfers include the entire package (hotel stay, merchandise and show tickets) and cannot be separated or split by day.

A package must be paid in full prior to it being gifted to another guest.

All hotel related requests can be sent directly to 100x HERE. All requests must be submitted to 100x by September 12, 2025.

In order to update your credit card information attached to your Travel Package payment method, please reach out to our ticketing partner, Ticketstoday, at [email protected] and they can assist you.